Call Center and Customer Service Advantages For Success

From its low costs, to its quality of life and skilled workforce, Douglas-Coffee County can offer call centers and customer service centers the right environment for success.

Skilled, Available Labor

Coffee County is home to a large non-union labor force comprised of both Coffee County residents and the surrounding region. The entire labor-shed area for Coffee County includes a pool of more than 65,000 workers.

The Wiregrass Economic Development Department partners with businesses to provide employee training. It is also home to the Center for Industry Excellence, which offers extensive workforce training in advanced automation, health and safety, mechanical, and leadership development.

Georgia’s signature program, Georgia Quick Start, also offers workforce training free to eligible companies. The oldest program of its kind in the U.S., it is responsible for the update of the skill sets of more than 1 million employees in 6,500 projects in Georgia. After working with Georgia Quick Start, businesses are provided with all training materials for future use.

Low Operating Costs

The State of Georgia was the first Southeastern state to pass single-factor corporate tax apportionment. This means in-state sales are the only factor in determining the portion of taxable income. Only 20 states (two in the Southeast) use only single factor apportionment. The state also does not tax income from sales to customers outside Georgia if it is not taxed by the customer’s state.

Sales tax in the county is 7 percent, including a 2 percent local sales tax, making it one of the lowest sales tax rates in the South according to the Tax Foundation. Additionally, industrial electricity rates in Georgia are approximately 17 percent below the national average based on information from the U.S. Energy Information Administration.

Robust Incentives

Douglas-Coffee County and the State of Georgia offer a variety of incentives to benefit call centers and customer service operations:

  • The Job Tax Credit offers strategic industries, including advanced manufacturing, 4,000 in annual tax savings per job for up to five years.
  • The Quality Jobs Tax Credit offers businesses that create at least 50 jobs in a 12-month period – at wages that are at least 10 percent higher than the county average – a tax credit of $2,500 to $5,000 per job.
  • Through the Investment Tax Credit companies in manufacturing that have operated in Georgia for at least three years are eligible to earn investment tax credits for upgrades or expansions.
  • Douglas-Coffee County Local Incentives offers information on local business incentives in Douglas-Coffee County.

Unique Quality of Life

Douglas-Coffee offers residents a peaceful, culturally rich quality of life with education options including an above-average public school system and private Christian schools; as well as higher education options of both the South Georgia State College and the Wiregrass Georgia Technical College. When it comes to health care, the Coffee Regional Medical Center offers high-tech healthcare solutions and excellent quality of care.

Attractions include outdoor activities such as hiking, horseback riding, fishing, bowling, the South Georgia BBQ & Outdoor Festival for Douglas and Coffee County and a variety of historical attractions. Learn more about Douglas-Coffee County’s unique quality of life.